Record keeping

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CIGA issues a 25 year guarantee on an installation however from the surveying guide - "suitability of external walls for filling with cavity wall insulation 2003"

PROVISION AND RETENTION OF RECORDS
The client should be provided with a copy of the assessment report.
The documented assessment report should be provided to the Technician.
After installation the documented assessment report should be retained at the installer’s office together with other records relating to the installation.
Records should be retained for 10 years.

This doesn't make any sense at all. One of the main complains that consumers have is that of an inadequate survey. In our case as the installer has gone bust we don't have a chance of getting a copy of the assessment report. By capping the requirement at 10 years , installers can quite happily shred their documents with 15 years remaining on the guarantee.

This guide was issued in 2003 so I don't know what the current guidance for retention of records but they should hold a copy of any documents relevant to the guarantee, especially given the number of installers who have gone bust.

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