Between a rock(wool) and a hard place

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CIGA agreed that my insulation needed to be removed, but then took no responsibility for it! I pointed out that it was an illegal install into a narrow cavity and repeated it 3 times before they replied:

Despite your references to a less than adequate cavity width this has no relevance to the lack of maintenance which has resulted in compromised insulation and internal décor damage.

What does less than adequate mean? Inadequate. Here are some other words from the thesaurus entry for inadequate : -  deficient, faulty, incompetent, incomplete, lacking.

I asked them if I could remove the material myself and then claim the cost back through arbitration.

"The CIGA guarantee covers the insulation in your property, once the cavity wall insulation has been removed there will no longer be a guarantee on your property.

If there is no guarantee on the property the arbitration process isn’t available."

This is insane. They know there is a problem and the internal deco will get worse over time, wall ties may be subject to accelerated corrosion and every day it's in there is a day that the cavity is not being dried out over summer. Yet I cannot take reasonable actions to protect my home from further damage without risking abandoning the 'concerns' process.
If you have a fire in your house, you don't resolve it by spending weeks on the phone to the insurance company negotiating , you call the fire brigade.

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  1. isoflex28 August 2019 at 03:51

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